WorldHost Insights is an interactive e-learning course aimed at improving customer service skills among members of staff at small companies. The online course takes about an hour and a half to complete and is designed to help staff who have never been trained in customer service, or those wishing to refresh their skills. Sections include how to meet and greet customers, how to connect with them and how to communicate effectively with disabled customers and those from other cultures.
Although newly available, the course has been tried and tested already. It was originally developed by McDonald's using content from the WorldHost customer service training programmes and was offered to the 70,000 Games Makers for the London 2012 Olympic and Paralympic Games as an e-learning module and qualification.
£12.50 for one learner licence or for multiple licences up to 99 people, or £10 per licence if there are more than 100 people taking the course in an organisation.
From People 1st Training Company at www.worldhost.uk.com/programmes
Why you should buy it:
“Small businesses often don’t have the time or resources to send staff on training courses but this shouldn’t mean that they miss out on training opportunities," says Sharon Glancy, managing director of the People 1st Training Company, "WorldHost Insights allows staff to learn in their own time or in bite size chunks in their working day. We believe customer service is crucial and the online programme provides an insight to great customer service and how to deliver this.
“Small and medium businesses are the foundation of the service industry in the UK and therefore play a crucial role in shaping people’s perceptions of customer service standards. We understand it can be difficult for smaller employers to send staff away on training courses, so it’s critical that there are training solutions that enable all staff to build on our Olympic legacy. It’s time to show that UK service goes beyond an impressive welcome at international events and is part of everyday standards.”