Service

Unite to hold fair tips protest outside Fortnum & Mason

15-Dec-2016 By Emma Eversham

Fair tips campaigners from Unite will gather outside Fortnum & Mason later today (Thursday) in protest at what they say is a 'Scrooge-like' raid on staff wages and service charge payments at the luxury store's restaurants. 

Front-of-house focus: The new order of service

10-Oct-2016 By Joe Lutrario

Restaurant has put seven very different top-end restaurant service styles under the microscope to see what makes today’s dining rooms tick.

The Queen presents the 2016 Gold Service Scholarship Award

17-Feb-2016 By Sophie Witts

Jennifer Santner from the Fenchurch Restaurant at Sky Garden has been named the winner of the 2016 Gold Service Scholarship.

Independent restaurants seen as 'most welcoming'

25-Jan-2016 By Emma Eversham

Front-of-house staff at independent restaurants are better at making diners feel welcome than their counterparts at chain restaurants and gastro pubs according to research by HospitalityGEM.

Service hiccups: Gold Service Scholarship finalists 2015

22-Dec-2015 By Liam Garrahan

Everyone can have a bad day every now and then, as the Gold Service Scholarship finalists have been discussing. In the latest in our Spotlight on Service campaign, we reveal to you some of the moments that left the best in the business rather red-faced.

SPOTLIGHT ON SERVICE

Kellie Rixon of Macdonald Hotels: Good service is a conversation between two people

16-Dec-2015 By Emma Eversham

Good service should be regarded as a conversation between two people, with the guest remembering the person who served their meal or checked them in rather than the meal or the process itself, says Kellie Rixon MBE, brand director at Macdonald Hotels...

SPOTLIGHT ON SERVICE

Raymond Blanc: Service is no longer about servitude

09-Dec-2015 By Emma Eversham

As part of our Spotlight on Service series we speak to chef Raymond Blanc OBE for his views on life front-of-house. 

SPOTLIGHT ON SERVICE

Paul Ainsworth at Number 6: Good service is about 'care, communication and balance'

03-Dec-2015 By Emma Eversham

Alex Tozer, restaurant manager at Paul Ainsworth at Number 6 in Padstow, winner of the National Restaurant Awards 2015 Service Award, talks through the restaurant’s relaxed and informal approach to service as part of our Spotlight on Service series.

SPOTLIGHT ON SERVICE

Spotlight on service: How do you define good service?

27-Nov-2015 By Liam Garrahan, Emma Eversham

What is good service? Restaurant, hotel and pub operators often talk about making it a key focus of the business and how it is integral to its success, but how exactly do you define it?

SPOTLIGHT ON SERVICE

Service Tips: Gold Service Scholarship finalists on how to give great service

25-Nov-2015 By Liam Garrahan

With our spotlight firmly on service and front of house we asked the finalists of the 2015 Gold Service Scholarship for their best tips for delivering great service.

SPOTLIGHT ON SERVICE

Hotel 41: How personalised service took the boutique hotel to the top

19-Nov-2015 By Liam Garrahan

In the next installment of our Spotlight on Service campaign, Malcolm Hendry, general manager of London’s five-star Hotel 41, explains why front-of-house employees are integral to creating a positive guest experience.

SPOTLIGHT ON SERVICE

The Clove Club: How service makes the Michelin-starred restaurant tick

18-Nov-2015 By Liam Garrahan

As BigHospitality’s Spotlight on Service campaign gets underway, we chat to the Clove Club’s Johnny Smith about how personalised service at the restaurant improves the guest’s experience.

Why we’re putting the spotlight on service

18-Nov-2015 By Emma Eversham

Over the next few weeks BigHospitality will be putting the spotlight on service and placing the professionals working front-of-house centre stage. Here’s why.

Customer-focused technology: High-tech hospitality in action

25-Feb-2014 By Luke Nicholls

For the final part of our technology special feature, BigHospitality checked in at one of the country’s most high-tech hotels to bring you an exclusive video report on the business benefits of customer-focused technology.

Housekeeping Olympics: Celebrating the heart of hotels

05-Feb-2014 By Luke Nicholls

Hotel housekeepers are the unsung heroes of the industry, but where would we be without them all? The Housekeeping Olympics, held last month in London, gave this labour-intensive and multi-skilled profession the recognition it deserves.