Service

Delivering great service

Britain was ranked 14th in the world for its hospitality welcome recently, prompting the industry to take a hard look at its service standards, and whether it's doing enough to attract talent into front of house careers.

Unite to hold fair tips protest outside Fortnum & Mason

Unite to hold fair tips protest outside Fortnum & Mason

By Emma Eversham

Fair tips campaigners from Unite will gather outside Fortnum & Mason later today (Thursday) in protest at what they say is a 'Scrooge-like' raid on staff wages and service charge payments at the luxury store's restaurants. 

Diners feel independent restaurants are better at making them feel welcome than chain restaurants or gastropubs

Independent restaurants seen as 'most welcoming'

By Emma Eversham

Front-of-house staff at independent restaurants are better at making diners feel welcome than their counterparts at chain restaurants and gastro pubs according to research by HospitalityGEM.

Spotlight on Service

Service hiccups: Gold Service Scholarship finalists 2015

By Liam Garrahan

Everyone can have a bad day every now and then, as the Gold Service Scholarship finalists have been discussing. In the latest in our Spotlight on Service campaign, we reveal to you some of the moments that left the best in the business rather red-faced.

Spotlight on service: How do you define good service?

SPOTLIGHT ON SERVICE

Spotlight on service: How do you define good service?

By Liam Garrahan, Emma Eversham

What is good service? Restaurant, hotel and pub operators often talk about making it a key focus of the business and how it is integral to its success, but how exactly do you define it?

Why we’re putting the spotlight on service

Why we’re putting the spotlight on service

By Emma Eversham

Over the next few weeks BigHospitality will be putting the spotlight on service and placing the professionals working front-of-house centre stage. Here’s why.

Tech-ing the lead: CitizenM hotel in London places technology at the heart of the customer experience

Customer-focused technology: High-tech hospitality in action

By Luke Nicholls

For the final part of our technology special feature, BigHospitality checked in at one of the country’s most high-tech hotels to bring you an exclusive video report on the business benefits of customer-focused technology.

Industry stalwarts: Hotel teams of four descended upon the Millennium & Copthorne Hotel in Chelsea

Housekeeping Olympics: Celebrating the heart of hotels

By Luke Nicholls

Hotel housekeepers are the unsung heroes of the industry, but where would we be without them all? The Housekeeping Olympics, held last month in London, gave this labour-intensive and multi-skilled profession the recognition it deserves.