Fine Dining

Loyalty cards go digital with Stampfeet smartphone app

Loyalty cards go digital with Stampfeet smartphone app

By Lorraine Heller

Restaurants, bars and coffee shops are trialling a new mobile loyalty scheme that allows customers to collect loyalty points on their smartphones, while businesses get a new way to communicate with their clients and detailed analytics on their loyalty...

Breakfast: Is it right for your restaurant?

Breakfast: Is it right for your restaurant?

By Becky Paskin

Some restaurant operators have been serving breakfast successfully for years, while others are only just beginning to understand the potential revenue stream afforded by the early morning mealtime.

Soho House goes west with Pizza East

Soho House goes west with Pizza East

By Mark Wingett

Soho House Group, the bar, restaurant and private members club company owned by Richard Caring and headed by Nick Jones, has acquired a second site in London for its pizzeria concept, Pizza East.

Ask the Experts: Preparing for the 2012 Games Part II

Ask the Experts: Preparing for the 2012 Games Part II

In the second part of this series on how the hospitality sector can prepare for the 2012 Games, Vince Fihosy, Director of London 2012 City Operations, tells BigHospitality readers about transport changes, engaging staff and preparing for special events.

Town & City invests in chef training schools

Town & City invests in chef training schools

By Becky Paskin

Town & City Pub Company, operator of Yates’s and Slug and Lettuce, has launched its own chef schools to help chefs and kitchen managers improve their skills.

Career Profile: Morag Stark

Career Profile: Morag Stark

By Becky Paskin

Morag Stark is the general manage of the MacDonald-owned Cardrona Hotel in Peebles, but had started her career in hospitality with the NHS, which gave her the basic skills she needed to succeed.

No hotel CSR could cost you business, say Considerate Hoteliers

No hotel CSR could cost you business, say Considerate Hoteliers

By Lorraine Heller

Hoteliers not thinking about social and environmental responsibility will likely face losing some business as the consumer and corporate market becomes increasingly more demanding in the field, says the Considerate Hoteliers Association.

Draft House and Bennett’s appointments

Draft House and Bennett’s appointments

By Becky Paskin

Charlie McVeigh’s Draft House has appointed a new operations director to oversee its three existing venues in London and future openings.

Extended opening hours for Royal Wedding

Extended opening hours for Royal Wedding

By Lorraine Heller

The government intends to grant extended opening hours to restaurants and pubs during the Royal Wedding, allowing venues in England and Wales to serve food and alcohol until 1am on the festive weekend.

Quarter of operators fail to upsell wines

Quarter of operators fail to upsell wines

By Becky Paskin

A quarter of hospitality operators are missing out on potential revenue by failing to encourage their staff to upsell wines, research has found.

Ask the Experts: Preparing for the 2012 Games Part I

Ask the Experts: Preparing for the 2012 Games Part I

The eyes of the world will be on the capital as London hosts global events in 2012 and in the run-up to the 2012 Games. Vince Fihosy, Director of London 2012 City Operations, tells BigHospitality readers how the hospitality sector should prepare for the...

Pearls of Wisdom: Ronan Sayburn

Pearls of Wisdom: Ronan Sayburn

By Becky Paskin

The Master Sommelier has been Hotel du Vin’s director of wine for 15 months, and previously oversaw the wine offer at Gordon Ramsay Holdings for eight years. He recently appeared on Michel Roux’s Service programme for BBC2, and is now concentrating on...

Be wary of Olympics ‘displacement effect’, warns Minister

Be wary of Olympics ‘displacement effect’, warns Minister

By Lorraine Heller

The Minister of Tourism John Penrose has warned the hospitality sector to be wary of a ‘displacement effect’ that could be caused by the Olympics, saying it is crucial to treat the event as the hors d’oeuvre rather than the main course if the UK is to...

Former Clapham House boss in new venture

Former Clapham House boss in new venture

By Mark Stretton

David Page, the restaurant industry veteran and former chief executive of Pizza Express, has teamed up with Giuseppe Mascoli, the Italian chef behind the fledgling Franco Manca pizza chain.

Alyn Williams leaves Marcus Wareing for own venture

Alyn Williams leaves Marcus Wareing for own venture

By Lorraine Heller

Alyn Williams, who has made his name holding top chef positions with Marcus Wareing and Gordon Ramsay, will now be branching off on his own in a new restaurant in London’s Westbury Hotel.

Samosa café opens first site in Reading

Samosa café opens first site in Reading

By Lorraine Heller

An Indian couple have opened their first Samosa café in Reading, with the aim of bringing ‘authentic’ Indian street food to UK consumers throughout the day.

Breakfast: Can you afford to miss out?

Breakfast: Can you afford to miss out?

By Becky Paskin

Hotels have benefited from the breakfast opportunity for years, but with the economic downturn biting at the heels of many hospitality businesses, restaurant and pub operators are now waking up to the potential revenue provided by early morning service...

OpenTable partnership offers fine dining phone booking

OpenTable partnership offers fine dining phone booking

By Lorraine Heller

Tablebook.me, an outsourced reservations service, has joined forces with the booking website OpenTable to help fine dining restaurants maximise their customer service and fill more tables through telephone reservations.

ACF calls for entries to pastry competition

ACF calls for entries to pastry competition

By Lorraine Heller

Professional and trainee pastry chefs are being invited to enter a chocolate desert competition, which organisers ACF hope will raise the game of the sector in the culinary world.

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