General Manager

The lowdown: International Women's Day 2018

01-Mar-2018 By Georgia Bronte

International Women’s Day will take place on the 8 March, and the hospitality sector is showing its support through a host of events centred around women’s equality.

People On The Move: April 2017

27-Apr-2017

From Simon Rogan leaving Claridge's, Neil Moffitt stepping down from Hakkasan, and new senior roles at The Principal Hotels Group and Hotel du Vin, it's been an eventful month. We round up the key movers

People On The Move in Hospitality: March 2017

23-Mar-2017 By Hannah Thompson

From a husband-and-wife team-up at Marcus at The Berkeley, to a new general manager at Ten Trinity Square, we round up some of the biggest career moves in hospitality this month.

The Master Innholders names 2017 Scholars

09-Nov-2016 By Sophie Witts

The Master Innholders has announced the 20 hoteliers who have won places on its 2017 hotel management scholarship programme.

People On The Move In Hospitality: September 2016

21-Sep-2016 By Hannah Thompson

The back-to-school month brings a host of new appointments, including Yu Sugimoto as new head chef at The Square, Alicia Storey at the Passford House Hotel in Lymington, Jim Slater as managing director of Chipotle in Europe. 

The Master Innholders names 2016 scholars

12-Oct-2015 By Emma Eversham

The Master Innholders has announced 18 hoteliers who will take part in their 2016 Hotel Management scholarship programme. 

Eight hoteliers become Master Innholders

20-Apr-2015 By Emma Eversham

Bespoke chairman Robin Sheppard and Radisson Blu Edwardian Manchester general manager Stephen Miles are among the eight hoteliers who have been awarded Master Innholder status this year. 

People on the Move in Hospitality: February 2015

24-Feb-2015 By Sophie Witts

It's been a busy month in the hospitality industry with a whole range of new appointments at hotels, pubs and restaurants, including The Four Seasons Hampshire, Plateau restaurant and Geronimo Inns.

People on the Move in Hospitality: December 2014

22-Dec-2014 By Carina Perkins

We've rounded up some of the latest movers and shakers in the hospitality industry, with the past month seeing key appointments by DoubleTree by Hilton Liverpool, Café Rouge, YO! Sushi and The Gleneagles Hotel

People on the Move in Hospitality: September 2014

17-Sep-2014 By Carina Perkins

We've rounded up some of the latest movers and shakers in the hospitality industry, with the past month seeing key appointments by Giraffe and Marston’s, as well as venues including The Truscott Arms, Flemings Mayfair, Parlour and Belgraves hotel.

People on the Move in Hospitality: July 2014

16-Jul-2014 By Carina Perkins

We've rounded up some of the latest movers and shakers in the hospitality industry, with the past month seeing key appointments at venues including The Highwayman, Mayfair's 34 restaurant and The Kensington Hotel, as well as head office positions...

People on the Move in Hospitality: May 2014

13-May-2014 By Carina Perkins

We've rounded up some of the latest movers and shakers in the hospitality industry, with the past month seeing a number of key appointments at hotels and restaurants including The Trafalger Hotel, InterContinental London Park and Terre à Terre.

People on the Move in Hospitality: March 2014

17-Mar-2014 By Luke Nicholls

We've rounded up some of the latest movers and shakers in the hospitality industry, with the past month seeing a number of key appointments at hotels, restaurants, pubs including Hampton by Hilton, Brakspear and The Fable.

People on the Move in Hospitality: January 2014

23-Jan-2014 By Luke Nicholls

BigHospitality rounds up some of the latest movers and shakers in the industry with the past month seeing a number of key appointments at hotels, restaurants, pubs including the Dorchester Collection, Vapiano and Anglian Country Inns. 

People on the Move in Hospitality: December 2013

17-Dec-2013 By Luke Nicholls

BigHospitality rounds up some of the latest movers and shakers in the industry with the past month seeing a number of key appointments at hotels, restaurants, pubs including Lancaster London, Luxury Jersey Hotels and L'Atelier de Joël Robuchon.

People on the Move in Hospitality: September 2013

26-Sep-2013 By Luke Nicholls

BigHospitality rounds up some of the latest movers and shakers in the industry with this last month seeing a number of new appointments at hotels, restaurants, pubs including 

People on the Move in Hospitality: August 2013

21-Aug-2013 By Luke Nicholls

BigHospitality rounds up some of the latest movers and shakers in the industry with this last month seeing a number of new appointments at hotels, restaurants, pubs including ME London, Allium Brasserie and Inventive Leisure. 

People on the Move in Hospitality: May 2013

22-May-2013 By Luke Nicholls

In this exclusive gallery, BigHospitality rounds up some of the latest movers and shakers in the hospitality industry. The past month has seen a number of new appointments at hotels, restaurants, pubs including Cameron House, Sushisamba and Drake &...

David Connell: Career Profile

10-May-2013 By Luke Nicholls

David Connell is a prime example of good old-fashioned hard work paying off. Having worked at various restaurants and hotels in the UK and France, he joined luxury hotel group Exclusive Hotels over 10 years ago, recently taking up the position of general...

People on the Move in Hospitality: April 2013

16-Apr-2013 By Luke Nicholls

In this exclusive gallery, BigHospitality rounds up some of the latest movers and shakers in the hospitality industry. The past month has seen a number of new appointments at hotels, restaurants, pubs including Starwood, Pizza Express and Fuller's.

People on the Move in Hospitality: February 2013

20-Feb-2013 By Luke Nicholls

In this exclusive gallery, BigHospitality rounds up some of the latest movers and shakers in the hospitality industry. The past month has seen a number of new appointments at hotels, restaurants, pubs including Flemings Mayfair, Portobello House and Stonegate.

People on the Move in Hospitality: January 2013

24-Jan-2013 By Luke Nicholls

In our exclusive People on the Move in Hospitality gallery, BigHospitality rounds up some of the latest movers and shakers in the industry. The past month has seen a number of new appointments at hotels, restaurants, pubs and hospitality institutions...

People on the Move in Hospitality: December 2012

13-Dec-2012 By Luke Nicholls

In our exclusive People on the Move in Hospitality gallery, BigHospitality rounds up some of the latest movers and shakers in the industry. The past month has seen a number of new appointments at hotels, restaurants, pubs and hospitality institutions...

People on the Move in Hospitality: July 2012

25-Jul-2012 By Luke Nicholls

In our People on the Move gallery, BigHospitality rounds up some of the movers and shakers of the hospitality industry. The past month has seen a number of new appointments at hotels, restaurants and pubs including Radisson Blu, Cassis and Barracuda Pub...

People on the move in Hospitality: June 2012

21-Jun-2012 By Luke Nicholls

BigHospitality rounds up the latest appointments in the hospitality industry. This month sees key appointments at hotels, restaurants and pubs including DoubleTree by Hilton, Carlson Rezidor and The Fishpool Inn.

People on the Move in Hospitality: April 2012

18-Apr-2012 By Luke Nicholls

BigHospitality rounds up the latest appointments in the hospitality industry. This month sees key appointments at hotels, restaurants and pubs including Carberry Tower, Colette's and Doubletree by Hilton.

People on the Move in Hospitality: February 2012

20-Feb-2012 By Luke Nicholls

BigHospitality rounds up the latest appointments in the hospitality industry. This month sees key appointments at hotels, restaurants and pubs including The Doyle Collection, Eighty-Six and Fuller's.

Career Profile: Vince Johnson

16-Sep-2011 By Emma Eversham

Vince Johnson started out as a waiter before deciding that hotel management was where he wanted to be. After returning to college to focus his skills he worked in HR and operations for a number of hotel chains before landing his first general manager...

Barcelo and Thistle hotels appoint new management teams

18-Aug-2011 By Becky Paskin

Barcelo and Thistle hotels have both appointed new management teams to oversee properties in Cardiff and the East Midlands.

Spirit rolls out graduate trainee scheme

25-Jul-2011 By Emma Eversham

Pub company Spirit has decided to roll out a graduate trainee scheme across its entire estate following a successful trial in its city and urban pubs.

Learning from abroad: The industry's observations

28-Jun-2011

In the final part of our inspirational feature series hotel, restaurant and pub and bar experts share some of their observations from hospitality outside of the UK.

Hotelier quits retirement to manage Cardiff hotel

03-Jun-2011 By Emma Eversham

A former chairman of the Cardiff Hoteliers Association (CHA) has decided to leave retirement to manage the Legacy Cardiff International Hotel after he said he missed the buzz of working in the industry.

Career Profile: Anna-Marie Dowling

27-May-2011 By Lorraine Heller

Hotel manager Anna-Marie Dowling tells BigHospitality how her endless energy drove her from the lowest to the highest positions in the hotel sector. Throughout her career she has managed hotels including Le Meridien Piccadilly and London’s Marriott County...

Career Profile: Hannah Bass

13-May-2011 By Becky Paskin

Despite excelling in academics, Hannah Bass, the operations director for burgeoning gastropub group ETM, always knew somehow that she’d end up working in hospitality. The group is now on the verge of launching two venues and a food and beverage offer...

Female hoteliers launch inspirational Leading Ladies of London group

07-Apr-2011 By Becky Paskin

Three female hoteliers have joined together to launch a women-only group in an attempt to encourage more female leaders into the hotel industry.

Claridges and Crown Group appointments

11-Jan-2011 By Becky Paskin

Claridges promotes a new general manager, while Crown Restaurants & Hotels appoints a new GM to replace current Restaurant Manager of the Year David Hennigan

The Connaught and May Fair Hotel appointments

04-Nov-2010 By Becky Paskin

Nathalie Seiler-Hayez replaces Anthony Lee as general manager at The Connaught Hotel, as he moves on to The May Fair Hotel

After hours with... Jamie Stevens

12-Mar-2010 By Emma Eversham

Jamie Stevens recently joined Abode Manchester as general manager. He started as a graduate trainee with Malmaison before joining Abode as operations manager and then moving up to GM of the group's Glasgow hotel

Pearls of Wisdom: Neil Kirby

19-Feb-2010 By Emma Eversham

Neil Kirby worked his way up from pot washer to general manager at London's Grosvenor House before opening his own hotel, The Langham, in Eastbourne in 2005. He has just published his first book, Celebrity Hotel

Kevin Rockey appointed general manager of London’s new W Hotel

25-Jan-2010 By Becky Paskin

W Hotels Worldwide has appointed Kevin Rockey as general manager of its new London hotel, which is due to launch in Leicester Square this summer.

Amberley Castle GM Oliver Smith’s BigTalent

29-Sep-2008 By Becky Paskin

The third instalment in our BigTalent series sees Becky Paskin meet Oliver Smith, the youngest ever General Manager of a von Essen hotel, to uncover why experience is better than an education

Guide to giving exceptional service

14-Feb-2007 By Restaurant

Going all the way to please your guests is a must when it comes to giving exceptional service Service is second nature to the hospitality industry, going out of your way for your guests should be par for the course. Enzo Cassini, General Manager at ...